Quick Overview
Quick Overview (back)
Big Heart is a trivia fundraising game.
Games are custom made for your skill level so anyone can win. : )
The top scores by 11pm ET win Today's Daily Prize. Other scores may win a Heart Token.
Earn points by playing three trivia games:
(1) Easy Trivia. First three games are free. Keep answering until you miss, up to 10 questions per game, plus a possible bonus question.
(2) Speed Trivia – Bonus. The faster you answer correctly, the more points you get.
(3) Photo Trivia – Bonus. With your permission, we'll reach into library and create a free photo trivia game just for you. (No one else can view this!)
Important: Earn extra streak points by playing one free Easy Trivia game every day. The more you play, the more points you'll earn.
Meet Big Heart Trivia!
What Is Big Heart Trivia? (back)
A game for those with a big heart!
Big Heart Trivia lets you win cash prizes while donating to your favorite non-profit.
We put the fun in fundraising. : )
How Does Big Heart Trivia Work? (back)
We've created the first trivia game in the world where anyone has a chance to win.
Just earn points by playing short, daily trivia games – custom made for your particular
skill level.
The players with the day's highest scores win the Daily Prize. Other scores may win a Heart Token.
Can Anyone Really Win Money In Big Heart Trivia? (back)
Yes!
99% of people that play old-fashioned trivia games don't win. Meaning, they're not much fun
for 99% of us.
But Big Heart is different. Because we are not just a trivia game... but a trivia fundraising game.
Which means we want to make it fun for the other 99%, too... because more fun means more players
winning and more funds getting raised for your non-profit... which is the whole point
of a fundraising trivia game, right? : )
As such, Big Heart uses artificial intelligence (AI) and machine learning (ML) to create a fair,
highly-competitive contest for all... where anyone has a bona fide opportunity to win.
We think it's a totally different and innovative approach... certainly the most exciting and
competitive trivia format we've seen.
(Learn more by tapping "Game Rules & Policies" in the Big Heart Trivia 3-Bar menu.)
About The Games – Easy Trivia, Speed Trivia, And Photo Trivia (back)
Earn points from three different daily trivia games:
- Easy Trivia
- Speed Trivia – Bonus
- Photo Trivia – Bonus
Easy Trivia
You are presented fun trivia questions from over 600 different categories, all targeted to your
skill level.
If you answer a question correctly before the countdown clock expires, you get 10,000 points and a shot at
another question, up to 10 questions in total.
If you get the question wrong, the game is over... unless there's an optional bonus question from the
non-profit you're playing for.
The first three Easy Trivia games of the day are always free.
You can play up to two (2) more Easy Trivia games per day. The first additional game is just a $1 donation (or
even lower with a volume donation)... the second is $3.
Why do we ask for a bigger donation on the 5th Easy Trivia game? Because (1) we're a donation game,
(2) strategically that last Easy Trivia game can often push you to the top, which means it has more value in game play,
and (3) because we're a donation game. : )
Btw, it's not meant to be expensive to play, and $5 is, in fact, the max you can donate a day. We do this on
purpose because we hope you'll help your non-profit by playing trivia every day. Little donations from a
lot of players can add up to something special.
But don't forget you can win cash prizes, too! The more you play, the more points you earn and the better
chance you have at winning a piece of the Daily Prize.
Speed Trivia – Bonus
After playing a free Easy Trivia game, donate a Heart and play Speed Trivia.
Playing Speed Trivia gives you a better chance at winning a piece of the Daily Prize.
Unlike Easy Trivia, the faster you answer a Speed Trivia bonus question, the more points you get. (Hence, the
"speed" in Speed Trivia. : ) Points start at 50,000 and wind down with the countdown clock to zero in one point increments.
But, be careful about answering too quickly: If you get the question wrong, you get zero
points. Yikes!
Btw, you may hear slightly different, maybe more irreverent game sounds in Speed Trivia.
Since you're on-the-clock, it's just a way to maybe distract you a bit... all part of fun game play. ; )
Photo Trivia – Bonus
With your permission, as a bonus we'll create a personalized trivia game from the photos in your photo
library that ONLY YOU can view, no one else.
WE VALUE YOUR PRIVACY: Your photos are ABSOLUTELY NOT uploaded, downloaded, indexed, or saved in any way.
All we're doing is grabbing a few random photos to temporarily display.
You can play one (1) Bonus Photo Trivia game per day with 5 of your favorite photos in each game. You'll get 2,000 points for
each correct answer. You'll also get 1,234 points if you share a Photo Trivia question with a friend.
[Keywords: Trivia, Easy Trivia, Speed Trivia, Photo Trivia, Donation, Donations, Heart Tokens, Hearts, Money, Purchase]
When Does The Daily Contest Start And End? (back)
Daily Contest starts at 9pm Pacific / Midnight Eastern Time.
Daily Contest ends at 8pm Pacific / 11pm Eastern the following day.
The contest is paused between 8pm and 9pm Pacific / 11pm and Midnight Eastern Time to celebrate the winner – and don't forget
to watch the winner get crowned because we try to have some fun with it – and to prepare data to validate the day's game play.
Note: Any game initiated before you see this "Game Paused" message on the Home Screen is in play.
How Do Streaks Work? (back)
Simple. Play one (1) free Easy Trivia game and receive 1,001 extra points for that day.
Do that two days in a row and get 2,002 extra points.
Do that three days in a row and get 3,003 extra points... all the way up to 30 days in a row and beyond
where you'll receive 30,030 extra points a day.
Don't miss a day, though, because you'll lose the streak and have to start streaking all over again.
(And, sorry in advance, we can't accept, "my dog ate my mobile phone" or other such creative
excuses!)
What Are Hearts? (back)
Big Heart Trivia is all about raising funds for non-profits doing great work.
The way you donate is by purchasing Hearts.
Here is everything you ever wanted to know about Hearts:
- Hearts can be used to play additional Easy Trivia games (one Heart for the first extra game, three for the next)... and the Bonus Speed Trivia game.
- You may want to play additional games because you'll rack up more points, and the players with the most trivia points at the end of the day win the Daily Prize! (Other scores may win a Heart Token.)
- You get a Heart for a $1 donation, though it can be less depending on the volume donation package you choose.
Note, our financial service provider charges an additional fee per transaction, so purchasing a volume package may be a smart strategy. - You can use up to five (5) Hearts a day.
You may ask why limit to five a day? Because we want to give everyone a chance to win a piece of the Daily Prize, and if there wasn't a donation limit, then big players could essentially "buy" the Daily Prize. - Hearts cannot be refunded or transferred to other Big Heart Trivia games. (Please remember Hearts are donations to a specific non-profit.)
- Heart purchases are not tax deductible. Even though you're donating, there is a possibility
and expectation of receiving something in return (i.e., winning a piece of the Daily Prize), which is one of the things
the IRS uses to determine tax deductibility. However, we are not tax specialists and cannot give tax advice, so please maintain adequate records and feel
free to consult with your own tax adviser as to your specific situation.
Note, if you win and decide to donate your winnings back to your non-profit, this may be tax deductible. In this situation, again please consult with a tax professional and, if appropriate, find relevant tax documentation under "Winnings" in the Big Menu. - Hearts only have in-game value and not any real-world worth.
How Is The Daily Prize Calculated? (back)
The Daily Prize may change from day to day but is always set & locked before the day's contest begins.
How Are Winners & Winnings Calculated? (back)
The Daily Prize may change from day to day but is always set & locked before the day's contest begins.
There is either a daily Cash or Heart Contest, depending on the number of daily players.
CASH CONTEST
If the playing pool is large enough, the Top 10 daily trivia scores on the Leaderboard will split the Today's Prize as follows:
-
1st Place: 20%
2nd Place: 16%
3rd Place: 12%
4th Place: 11%
5th Place: 10%
6th Place: 9%
7th Place: 8%
8th Place: 7%
9th Place: 5%
10th Place: 2%
All prizes are rounded to nearest dollar.
In addition, other scores may win one (1) Heart Token. (We're trying to include as many players in the winning as we can, right? :)
SMALL CASH CONTEST
If the playing pool is still building, then only the top trivia score will receive the Daily Prize, while other scores may win one (1) Heart Token as well.
HEART CONTEST
If there isn't enough players, then depending on the number of players, either the top score, or the top three scores, may win one (1) Heart Token. (Consider it awesome practice for the real thing!)
Notes:
- The Home Screen will indicate whether it's a Cash or Heart Contest.
Ties
If there are ties, then the player that first completes the tied score during the daily play wins the tie breaker. (This player will have an asterisk after their name on the Leaderboard.)
Why Is There A $5 Donation Limit Per Day? And A Game Limit Per Day? (back)
Seems counter-intuitive, right? But we want to give everyone a chance to win a Daily Prize, and if there wasn't a limit
to how much you can donate – and how many games you could play
– then big players could essentially "buy" the Daily Prize.
Not only is that not fun for the majority of players, but it's also that kind of money play
that creates the wrong kind of player affiliation with the contest.
So please know Big Heart Trivia isn't a contest for a few big spenders... but for a lot of normal,
everyday players who want to help their favorite non-profit playing trivia on a daily basis
and have a bona fide chance at winning some money.
Note: While you can't donate more than $5 a day, you can purchase more than $5 in Hearts a day. We allow you to do this to take advantage of volume Heart discounts.
Are There Free Ways To Play And Win? (back)
Yes!
You get three (3) free Easy Trivia games a day. Each correct question in Easy Trivia is worth 10,000 points.
You also get to play something brand new for free: Photo Trivia. If you give us permission, we'll turn your photos into trivia
questions – to be viewed ONLY by you. (WE VALUE YOUR PRIVACY: Your photos are ABSOLUTELY NOT uploaded, downloaded, indexed,
or saved in any way. All we're doing is grabbing a few random photos to temporarily display.) You can play one (1) Photo Trivia game per day
with five (5) of your favorite photos in each game. You'll get 2,000 points for each correct answer.
What Is A Boop Or Winky? (back)
The jokes practically write themselves, eh? ;)
Boops or Winkies are fun ways to communicate with other players.
Receiving a Boop or Winky is easy, they automatically show up at the bottom of your Home Screen. Boops and Winky messages only last a day.
You can enjoy them today and they'll be gone tomorrow (so no crowded inboxes!).
Sending a Boop or Winky is easy, too. Just tap on the Boops or Winky icon next to a player's name on either the Top 10 or Friends Leaderboard,
then tap on the emojis or phrases you want to send. If you make a mistake, simply tap on the message box to erase last entry.
Tap "Send!" to deliver some joy to someone.
If you don't see a player's name on either the Top 10 or Friends Leaderboard, tap the Friends Leaderboard and the add friend "+" icon
(above your list of friends) and enter a nickname. (We use nicknames to protect players' privacy.)
Note: If you want to receive Boops or Winkies only from friends, go to Profile (in the Big Menu) and set "Only allow Boops or Winkies from friends" slider ON.
Simplified And Expanded Home Screens (back)
We tried to keep the first Home Screen you see as simple as possible... with a big Easy Trivia game icon smack in the middle so it's easy to
know what to tap to play a game.
But, as you begin to play competitively, it's helpful to have more information directly on the Home Screen. If you look on the lower right of the
Home Screen you will see an "expand/collapse" arrowhead. Tapping that will toggle between expanded and simplified Home Screen views.
100% Of Donated Winnings Go To Non-Profit (back)
100% of donated winnings go to your non-profit. Your non-profit thanks you very much! :)
Is Big Heart Trivia A Non-Profit? (back)
Like Kickstarter, Big Heart Trivia is a Public Benefits Corporation (PBC). That means we are an organization with a mission to help the greater good. In our case, to help the non-profit you are playing for fundraise during these challenging times. To do this, we are designated as a for-profit company so we have access to capital markets and necessary technical talent. (Unfortunately non-profit organizations have challenges with both.) For more details about how Big Heart Trivia operates, please refer to our Terms And Conditions.
Our Mission – And We're Very Protective Of It (back)
Our mission is to create a fun game that encourages people to help worthy causes who haven't made donating a steady part of their lives yet.
To do this, we need to create a fair and competitive contest that gives as many people the opportunity to play and win as possible.
Please know, if we track any kind of behavior that detracts from this mission, we reserve the right to review and overturn any result and to deny
participation to any player at any time. Please do not play our contest if you do not agree with this. We thank you for understanding that the
real goal here is for your non-profit to be the big winner.
Some Trivia Details
By The Numbers (Game Limits PER DAY) (back)
- Five (5) Easy Trivia games. Up to 10 questions (and possibly an 11th if your non-profit offers a bonus question). 10,000 points per correct answer. The first three (3) Easy Trivia games are free. The 4th game requires a Heart donation. The 5th game three Hearts donation.
- One (1) Speed Trivia and up to 50,000 points (the faster you answer correctly, the more points you score). One trivia question per Speed Trivia game. Requires a Heart donation (thank you!).
- One (1) free Photo Trivia bonus game. With your permission, we'll show you five (5) of your favorite photo trivia questions in each game – that ONLY YOU will see as your photos are ABSOLUTELY NOT uploaded, downloaded, indexed, or saved in any way. 2,000 points per correct answer. You'll also get a 1,234 point bonus if you share a Photo Trivia question with a friend (one photo share bonus per contest).
- $1 donation (or less depending on volume donations) per Heart used to play two additional Easy Trivia games and score more points. (The first three Easy Trivia games are free, the 4th requires one Heart donation, and the 5th three Hearts donation).
- $5 maximum playing donation per contest.
- 30 Streak Days.
- Minimum age: 18 (19 for Alabama and Nebraska; 21 for Mississippi).
- iPhone: Requires iOS 13 or higher.
Android: Android 13 (API Level 33) or higher.
(Coming soon to browser/desktop.)
Trivia Categories (back)
To keep things interesting, Big Heart has a lot of trivia questions. So many it's necessary
to break them into categories... and within each category, dozens of subcategories.
Here are the major subject matter categories:
- Art & Books
- Business, People, Places, & Things
- Entertainment
- Food, Drink, & Lifestyle
- General Knowledge
- Grab Bag
- History
- Movies & TV
- Music
- Science & Nature
- Sports
Why Am I Asked To Name My Favorite Categories? And Can I Change Them? (back)
We ask for your favorite trivia categories to make the contest more fun, since we know everyone is
partial to certain categories in trivia!
And, yes, you can change your favorite categories by tapping "Profile" in the 3-Bar menu (a.k.a.
the "Big Menu") located in the upper right corner of the Home Screen.
Why Do I Get Questions From Categories Other Than My Favorites? (back)
We serve questions from a variety of categories, which we think makes for a more interesting trivia game.
But, we do try to start you off with questions from your favorite categories.
After that, you may still get questions from your favorites, but we'll start mixing in questions from other categories, too.
Why Am I Asked To Rate My Trivia Abilities? (back)
Because we want to make the contest fun and competitive for ALL players... because more fun equals more donations for your non-profit. : )
Do The Questions Get Tougher? Does The Game Speed Up? (back)
Maybe. Maybe not. It's a game, right?
[Keywords: Time, Clock, Difficult, Difficulty, Easy, Easier, Hard, Harder]
Friends & Leaderboards (back)
Check out how you're doing in the game by visiting the Leaderboard. (Either tap the 1-2-3 Leaderboard icon, the Leaderboard grid item, or choose Leaderboard under the Big Menu.)
There are two kinds of Leaderboards:
Top 10: Players in the running for either a cash or Heart prize are ranked on the Top 10 Leaderboard. If you are outside this Top 10, you'll see how your score compares to
the top players... and just how close you are to breaking into the Top 10!
Friends: A quick way to see the scores of just your friends and the players you want to follow.
Designate someone a Friend by either tapping the add friend "+" icon next to their name on the Top 10 Leaderboard, or from the Friends Leaderboard, tap the "+"
icon (above your list of friends) and enter nickname. (We use nicknames to protect players' privacy.)
Where Do I Find My Playing History? (back)
In the upper right corner of the Home Screen, tap the 3-Bar menu (a.k.a. the "Big Menu") and tap
"Game Info." You'll see a complete breakdown of your last week of playing.
Photos And Music
How Does Photo Trivia Work? (back)
Dare we say everyone loves to see their own photos?
We've done something special and, with your permission, have turned your photo library into
trivia questions – to be viewed ONLY by you and one one else.
WE VALUE YOUR PRIVACY: Your photos are ABSOLUTELY NOT uploaded, downloaded, indexed, or saved in any way.
All we're doing is grabbing a few random photos to temporarily display.
You can earn one (1) Photo Trivia bonus game per day with five (5) of your favorite photos in each game. You'll get 2,000 points
for each correct answer.
And Photo Library Organization, Too (Favorite And Delete) (back)
Whoever makes the time to organize their photo library? No one!
That's why we included photo organization features in Photo Trivia.
If you see a photo you want to save to your Favorites, just tap the Heart icon.
If you see a photo that needs to be deleted, just tap the Trash Can icon. (We'll ask you to confirm
your deletions at the end of the game so you don't delete accidentally.)
Why Do I Need At Least 500 Photos To Play? (back)
Part of the surprise and fun of Photo Trivia is seeing pics you haven't seen in a while. So from an enjoyment perspective, it's important that the game has a lot of photos to choose from.
Music Discovery (back)
Big Heart is unlike any trivia game you've ever played... and music is a big part of that.
Sure, there are traditional trivia countdown clock sounds.
And there are some non-traditional countdown sounds, too.
But we thought, why not do a little music discovery while we're at it? Have the music of up &
coming artists playing while you're trying to concentrate on trivia? Or, even as background tracks
while you're anywhere in Big Heart?
So that's what we did!
If you like what you hear, you can always tap the Musical Note icon and get more info about the
song, artist, links, etc.
(Coming Soon: If you know indie artists looking for exposure, please tell them about Big Heart
Trivia. We'd be happy to put them in a 30-day rotation. To get in the queue, have them drop us a
line at Music@BigHeartTrivia.org.)
Speed Trivia
How Does Speed Trivia Work? (back)
After playing a free Easy Trivia game, donate a Heart and play Speed Trivia.
Playing Speed Trivia gives you a better chance at winning a piece of the Daily Prize.
Unlike Easy Trivia, the faster you answer a Speed Trivia bonus question, the more points you get. (Hence, the
"speed" in Speed Trivia. : ) Points start at 50,000 and wind down with the countdown clock to zero in one point increments.
But, be careful about answering too quickly: If you get the question wrong, you get zero
points. Yikes!
Btw, you may hear slightly different, maybe more irreverent game sounds in Speed Trivia.
Since you're on-the-clock, it's just a way to maybe distract you a bit... all part of fun game play. ; )
Player Support Items & Troubleshooting
General Support Tips (back)
Electronic devices get out-of-whack all the time. They shouldn't... but they do.
If you're experiencing weirdness, it's always good to progress through the following as appropriate:
- Close and relaunch the app.
- Power down your device and reboot.
- Delete the Big Heart app and reinstall (note, all your data is stored in the cloud so nothing will be lost).
iPhone Requires iOS 13 Or Higher (back)
Big Heart Trivia requires iOS 13 or higher for iPhone. (Browser/Desktop version coming soon.)
Android Requires Android 13, Level 33, Or Higher (back)
Big Heart Trivia requires Android 13, Level 33, for Android devices. (Browser/Desktop version coming soon.)
Where Do I Get An Invitation Code? (back)
You need an Invitation Code from your non-profit to play Big Heart Trivia. Your non-profit would have included the Invitation Code in an
email, social media posting, or other communication. Please refer to those or contact Support@BigHeartTrivia.org.
[Keywords: Invite, Authorization, Auth, Password]
Where Do I Enter An Invitation Code? (back)
Tap the Big Menu (i.e., the three-bar menu) in the upper right corner of the Home Screen, then tap the "Other" item. Tap "Add Another
Non-Profit" and enter the Invitation Code you received.
[Keywords: Charity, Charitable, Organization, 501(c)(3), 501c3, 527]
My Invite Code Doesn't Work (back)
If you see the, "Unable to find non-profit" error message... and you are sure you're entering the Invite Code correctly...
two things could be happening:
(1) There may be an administrator issue with your Wi-Fi. Turn off Wi-Fi and try entering Invitation Code using just your
cellular network.
(2) We may have temporarily paused new sign-ups. If this is the case, please check back in 24 hours and thank you for your
patience.
[Keywords: Wifi, Connectivity, Connect, Network]
The Game Freezes, Crashes, or Exits Unexpectedly (back)
The vast majority of time it's from spotty Internet or Wi-Fi service.
Normally cell coverage kicks in when Wi-Fi isn't working... but given apps with timers – like most games – Wi-Fi won't turn things over to cell
fast enough not to lose your game.
We do try, however, to give you a heads up on connectivity issues. When the game is having problems connecting, you'll see a
"Connectivity issues. Trying to reconnect... " message at the bottom of the screen.
If connectivity becomes a genuine problem AND you have good cell coverage, turn OFF Wi-Fi and play Big Heart over cellular.
If you don't have good Wi-Fi or cell coverage, please don't play a timer-based cloud game until you get into better coverage!
Note if your game is interrupted for any reason (for example, spotty Wi-Fi or cell coverage), unfortunately that's considered
a completed game. If we didn't do this, it would open the game up for abuse... for example, getting a question
wrong and forcing an exit in order to retake the game.
[Keywords: Wifi, Connectivity, Connect, Network]
Why Are My Game Icons Grayed? (back)
A grayed game icon means you've completed all of your games for that particular type of trivia.
Note that if you game is interrupted for any reason (for example, spotty Wi-Fi or cell coverage), unfortunately that's considered
a completed game. So if it was your last play for that type of trivia game, your game icon will be grayed (unaccessible). If we didn't do this,
it would open the game up for abuse... for example, getting a question wrong and forcing an exit in order to retake the game.
How Do I Check My Winnings? (back)
Tap the Big Menu (the three-bar menu in the upper right of the Home Screen).
Tap "Profile".
Tap "Winnings".
How Do I Collect Winnings? (back)
HEARTS: Automatically added to your Heart balance.
CASH: Tap the Big Menu (the three-bar menu in the upper right of the Home Screen)... then tap "Profile"... then tap "Winnings"...
then tap "Collect Winnings" to begin the payment process.
If your winnings are over $600 in a calendar year, we will send you a Form 1099-K for the date you are paid for tax preparation purposes.
For the security of the contest, we also reserved the right to validate name, address, and tax I.D. or Social Security number.
Note, you must have a bank account in order to collect winnings.
This is the only payment mechanism we support. We apologize but getting in contact with us and explaining all kinds of good reasons why you don't have
a bank account won't change this. Know that we do this to keep costs down, which means more help for your
non-profit.
If you win and don't have a bank account, your only alternatives are to open a bank account or
either donate the winnings to your non-profit (which they'll of course appreciate) or accept your winnings in Hearts so you can play more games. If you do not feel comfortable with
these alternatives – which is certainly your prerogative – please do not play our fundraising contest.
Collected winnings are paid in 30 days.
It's no secret that credit card theft is on the rise. So for security purposes, collected winnings are paid in 30 days. You as a consumer
are protected by your credit card company, but we the non-profit may not be in "card-not-present" situations. We greatly appreciate you understanding
why we have to be super cautious here, so bad actors don't bite into the very money you are donating.
Note we will try to shorten this review period if possible in the future. Until then, thank you for your understanding and patience!
Payments are processed during normal business hours, so if you try to collect outside of these hours, your 30-day clock will begin the next day. Also, if the 30th day
is on a weekend or holiday, your payment will be processed the next business day.
IMPORTANT: Winnings are not paid automatically. That's because, for security purposes, we need to validate you, collect
banking information (i.e., where to send your winnings), and such.
ALSO IMPORTANT: You must collect winnings in a timely manner. Any uncollected winnings you may have at the end of a calendar year automatically gets forfeited
and applied to a future daily prize pool, with the exception of any winnings in the last three months of the year, which if still uncollected
by June 30 of the following year will then be forfeited and applied to a future daily prize pool. Your non-profit thanks you for your generosity
in these situations!
DONATE: You also have the option to donate your winnings to your non-profit. (They will appreciate this very much. :) After you have donated,
you can find a PDF on the Big Menu > Winnings screen with deduction information to use to report your charitable contribution if this applies to you.
ACCEPT WINNINGS IN HEARTS: You also have the option to accept winnings in Heart Tokens, which will allow you to play even more games.
[Keywords: Collect, Collection, Pay, Payment, Processing, Win, Winnings, Taxes]
My Winnings Just Disappeared (back)
You must collect winnings in a timely manner. Any uncollected winnings you may have at the end of a calendar year automatically gets forfeited
and applied to a future daily prize pool, with the exception of any winnings in the last three months of the year, which if still uncollected
by June 30 of the following year will then be forfeited and applied to a future daily prize pool. Your non-profit thanks you for your generosity
in these situations!
Are Heart Purchases Tax Deductible As A Donation? (back)
Unfortunately not in this situation. Even though you're donating, there is a possibility and
expectation of receiving something in return (i.e., winning a share of the Daily Prize), which
is one of the things the IRS uses to determine tax deductibility. However, we are not tax specialists and cannot give tax advice, so please maintain adequate records and feel
free to consult with your own tax adviser as to your specific situation.
Note, if you win and decide to donate your winnings back to your non-profit,
this may be tax deductible. In this situation, again please consult with a tax professional and, if appropriate, find relevant tax documentation
under "Winnings" in the Big Menu.
[Keywords: Taxes]
Is It Possible To Win Too Many Times? (back)
We're not sure yet but we suspect we'll figure this out as we go along.
Here's why we're addressing this, though: If you've been reading these FAQ's, you know our intent is to create a fair and competitive trivia contest.
The more competitive it is, the more funds get raised. So we apologize in advance if you win so many times that we deny you access to the contest
for a period of time, or even altogether. And while we'd like to see everyone win a lot, we thank you for understanding that our real mission is
for your non-profit to be the big winner.
What Happens In The Case Of A Tie? (back)
The players with the highest trivia totals for the day win and split the Daily Prize.
You can rack up trivia points across three different trivia games: (1) Easy Trivia, (2) Speed Trivia, and (3) Photo Trivia.
Given you can play a maximum of seven trivia games a day (up to five Easy Trivia games, and one game each for Speed and Photo Trivia), we don't
expect many ties.
However, if there are ties, then the player that first completes the tied score during the daily play wins the tie breaker. (This player will have an
asterisk after their name on the Leaderboard.)
What Happens If A Daily Contest Is Paused Or Even Cancelled? (back)
There are reasons why a daily contest could be paused or even cancelled (please see Terms & Conditions), and we reserve the right, at our sole discretion, to make such a determination. We also apologize if this happens and appreciate your patience. Note that in a cancellation event, any Hearts used during play will be returned to your Heart account.
I Played But Didn't Get Any Points And/Or Available Games Went Down By One (back)
If you leave or pause the game, receive a phone call, or lose internet signal at any time, by any means at all, this could mean your game will not complete correctly and therefore you will not be awarded points. Some of these situations are beyond our control, while others are to guard against foul play (including googling questions, which is against our rules). If you experience game interruption issues outside of these elements, please try restarting your phone.
I Got A Question Right But Then It Said It Was Incorrect (back)
Sometimes you run out of time just before you answer. If you don't see streamers and confetti and hear one of the correct sounds, then you actually ran out of time and what you're seeing is Big Heart simply highlighting the correct answer for your reference.
Finding Something Wrong With A Trivia Question (The "Improve Q" Icon) (back)
In any game with over 200,000 questions, you will inevitably find things wrong with trivia questions and answers,
whether it's accuracy or just punctuation. As such, we won't change scores retroactively, these missteps are
just considered part of normal gameplay.
If you do find such a mistake and wish to report the question, simply tap the white "Improve Q" icon (for "Improve Question") that
appears momentarily after an Easy Trivia question has been answered. You'll be presented with a popup screen that lets you quickly indicate the issue.
Thank you in advance for your help!
[Keywords: Improve Q, ImproveQ, Improve Question, Question, Questions, Answer, Answers, Report, Mistake, Error, Incorrect, Alert]
Why Doesn't Photo Trivia Work For Me? (back)
You must have at least 500 photos in your library AND give us permission to access them.
To determine how many photos you have, go to Settings>General>About... and scroll down until you see "Photos."
If you have at least 500 photos and are still having problems, chances are you either didn't give us access to any photos...
... OR you choose "Select Photos" instead of "Allow Access to All Photos." (Choosing "Select Photos" means you would
have had to physically check at least 500 photos and that's not an easy thing to do. To rectify, open your Apple Settings and find
the Big Heart Trivia app. Tap "Big Heart Trivia," then tap "Photos." Select "All Photos." When you return to the Big Heart Triva app,
you can now play Photo Triva.)
Choosing Game Sounds Or Music Discovery (back)
All sound controls are located on the Music Discovery screen. (Home Screen –> Big Menu –> Music Discovery.)
Since sounds are so important to Big Heart, we've added a shortcut... simply tap the Musical Note
icon (located at the top of the Home Screen).
Why Can't We Play Between 11pm And Midnight Eastern Time? (back)
The contest is paused between 8pm and 9pm Pacific / 11pm and Midnight Eastern Time to celebrate the winner
– and don't forget to watch the winner get crowned because we try to have some fun with it – and to prepare data to validate the day's contest play.
How Can I Make Sure I'm Reading The Latest FAQ? (back)
We hope the FAQ is a wealth of Big Heart information for you.
To make sure your FAQ is up-to-date, please clear your cache – this will free up storage space and
potentially speed up your device, too.
BUT, please know this also will get rid of you browsing history and open Safari windows,
so for many that may be an undesireable thing to do.
Another approach is simply delete the Big Heart Trivia app, return to the App Store, and download a new version.
You won't lose any information as it's all saved in the cloud. But it will force an update to the latest FAQ.
How To Report An Issue Or Bug (back)
If nothing in this FAQ applies and you would like us to investigate something further, please fill out a Support Ticket. You'll find it on the Support screen. (Home Screen –> Big Menu –> Support –> Email a Question to Support.)
How To Delete Big Heart Trivia? (back)
If you want to delete Big Heart Trivia, simply delete your account. However – WARNING – if you delete your account, you are
voluntarily donating your Heart balance for every non-profit you are playing for, as well as any
uncollected winnings from every non-profit game, to a future daily prize pool associated with the applicable
non-profit. So please be very careful deleting your account because, like all donations, donation-through-deletion
is irreversible. Also, please know we may be obliged to retain certain information, for example, for security and IRS
purposes. In particular, the California Consumer Privacy Act (CCPA) has carved out exceptions that give companies the
latitude to do this if necessary. Please see the CCPA for details.
Miscellaneous Stuff
Game Tips! (back)
Ok. I'm an expert player. Not an expert trivia player, but an expert Big Heart Trivia player. Here's what I can share with you:
[Keywords: Game Tips, Game Strategy, Game Strategies, Advice, Expert]
How Old Do You Have To Be To Play? (back)
18 years or older. (19 for Alabama and Nebraska; 21 for Mississippi.)
[Keywords: Age, Limit, Adults, Children, Kids
What Are All The Game Bonuses? (back)
Besides playing more Easy Trivia games, there are five additional ways to earn bonus points:
(1) Streak Bonus. Play one free Easy Trivia game during a contest and get 1,001 bonus points. Play a second day in a row and get 2,002 bonus points.
Keep playing every day and you'll earn an ever increasing amount of points... up to 30 days in a row and 30,030 bonus points... and 30,030 for each day thereafter.
(2) Speed Trivia. Up to 50,000 points for donating a Heart and earning a Speed Trivia question.
(3) Photo Trivia. 2,000 points for each correct answer from a series of five photo questions.
(4) Photo Share Bonus. 1,234 points for sharing a Photo Trivia question with a friend. (One Photo Share bonus per contest.)
Is There A Reward For Inviting A Friend? (back)
The more people you invite to play, the more you help your non-profit... which is the biggest reward, right? : )
We'd like to also reward you for doing this as well. However, we're still working out the details, so please check back on this soon.
Since I Can Win Money, Is This Gambling? (back)
No! Big Heart Trivia is not gambling. It is a game-of-skill. A game-of-skill — like trivia — is one where
the outcome is determined mainly by mental or physical skill of the actual participant. That is the exact opposite
of the definition of a gambling game, which is a "game of chance," i.e., takes no skill to win.
In addition, we do not violate other gambling criteria:
• The contest is free and any donation made is optional.
• We announce the Daily Prize before the start of play. Any optional donation a player chooses to make is not an "entry fee"
and the amount of daily donations has no bearing on the Daily Prize. Rather, the Daily Prize is paid out of general assets.
• There is no risk to donors that they will "lose" the Daily Prize to Big Heart Trivia as we in no way participate in the daily play.
• The maximum a donor can optionally choose to donate is less than the cup of Starbuck's coffee ($5) a day. There is absolutely no risk of "uncontrollable losses."
• We are a PBC — Public Benefits Corporation — and our public benefit is to help non-profits fundraise... which means we are operationally obligated
to perform this public benefit.
• Through our charter, we only partner with verified non-profits.
All of this creates a bright legal line completely separating a game-of-skill like Big Heart Trivia and games-of-chance like roulette or lotto or such.
Why Do You Have To Verify My Identity If I Win? (back)
If your winnings are over $600 for a calendar year, we will send you a Form 1099-K for the date you are paid for tax preparation purposes.
This is an IRS requirement.
For the security of the contest, we also reserve the right to validate name, address, and tax I.D. or Social Security number.
If this is a concern for you, please do not play our contest.
[Keywords: Taxes]
One Account Per Device (back)
We do realize that some people share a device. However, there are a few good reasons why we have a "one account per device" limit,
including respecting the photo privacy of the main device owner. i.e., if the main device owner is
playing Photo Trivia, that means allowing another player to sign in on that device will display potentially private photos
in their game of Photo Trivia, too.
As mentioned, there are other good reasons we have a "one account per device" limit. So no device sharing!
Only In The U.S... For Now (back)
Big Heart Trivia can only be played in the U.S... and only in states that allow skill-based cash
competitions.
We will be expanding internationally, so please stay tuned!
Which States Cannot Play Big Heart Trivia? (back)
In the U.S., states ultimately determine whether they'll allow their citizens to play skilled-based
cash competitions.
As of today, the following states will not let their citizens play skill-based cash competitions:
- Arkansas
- Connecticut
- Delaware
- Louisiana
- South Dakota
Notes:
- We use technology, including GPS, to locate your mobile device. Device location setting must be enabled as a condition for play.
- Mobile computing has brought dramatic changes to society. This is especially true in the gaming world and we expect legislation and regulation will continue to evolve as technical innovation drives new opportunities but also presents new potential risks.
Creating A Fair And Competitive Contest While Safeguarding Against 'Sandbaggers' and Cheats (back)
We use technology, including artificial intelligence (AI) and machine learning (ML), to
vigilantly safeguard against those that might want to create unfair competitive advantages
for themselves.
As a legal condition to play, you agree that we reserve the right to review and overturn any result
and to deny participation to any player we believe is not acting in the best interests of Big
Heart's charitable mission, one of the cores of which is to create a fair and highly-competitive
contest for all. Please do not play our contest if you do not agree with this.
Contact Us (back)
Still can't find what you're looking for? Then drop us a line at Support@BigHeartTrivia.org.
Affiliated With Non-Profits And Not Apple Or Google (back)
At Big Heart, we love Apple and Google. However, please know they are not sponsors, nor involved in any manner other than providing great playing platforms.
Coming Soon For Browser/Desktop (back)
Big Heart Trivia will be coming soon for browser/desktops. (Requires iOS 13 or higher for iPhone and Android 13, API Level 33, for Android.)