Frequently Asked Questions (FAQ) rev 1.54

Quick Overview

Meet Big Heart Trivia!

Some Trivia Details

Photos And Music

Speed Trivia

Player Support Items & Troubleshooting

Miscellaneous Stuff




Quick Overview

Quick Overview   (back)

Big Heart is a trivia fundraising game.

Games are custom made for your skill level so anyone can win. : )

The top scores by 11pm ET win Today's Daily Prize.

Earn points by playing free trivia games:

(1)  Easy Trivia — Keep answering until you miss, up to 10 questions per game, plus a possible bonus question. Three games available.

(2) Speed Trivia — Bonus: The faster you answer correctly, the more points you get.

(3) Photo Trivia — Bonsu: With your permission, we’ll access your local photo gallery to create a personalized photo trivia game just for you. (It’s private, no one else can view this.)

Important: Earn extra Streak points by playing at least one Easy Trivia game per day. (The more days in a row you play, the more Streak points you’ll earn.)

 

Meet Big Heart Trivia!

What Is Big Heart Trivia?   (back)

A game for those with a big heart!

Big Heart Trivia lets you win cash prizes while helping fundraise for your favorite non-profit.

We put the fun in fundraising. : )

How Does Big Heart Trivia Work?   (back)

We've created the first trivia game in the world where anyone has a chance to win.

Just earn points by playing short, daily trivia games – custom made for your particular skill level.

The players with the day's highest scores win the Daily Prize.

Can Anyone Really Win Money In Big Heart Trivia?   (back)

Yes!

99% of people that play old-fashioned trivia games don't win. Meaning, they're not much fun for 99% of us.

But Big Heart is different. Because we are not just a trivia game... but a trivia fundraising game.

Which means we want to make it fun for the other 99%, too... because more fun means more players winning and more funds getting raised for your non-profit... which is the whole point of a fundraising trivia game, right? : )

As such, Big Heart uses advanced technology to create a fair, highly-competitive, game-of-skill contest for all... where anyone can use their skill and have a bona fide opportunity to win.

We think it's a totally different and innovative approach... certainly the most exciting and competitive trivia format we've seen.

(Learn more by tapping "Game Rules & Policies" in the Big Heart Trivia 3-Bar menu.)

About The Games – Easy Trivia, Speed Trivia, And Photo Trivia   (back)

Earn points from three different daily trivia games:

 

Easy Trivia

You get three free Easy Trivia games per daily contest.

You'll be presented fun trivia questions from over 600 different categories, all targeted to your skill level.

If you answer a question correctly before the countdown clock expires, you get 10,000 points and a shot at another question, up to 10 questions in total.

If you get the question wrong, the game is over... unless there's an optional bonus question from the non-profit you're playing for.


Speed Trivia – Bonus

After playing a free Easy Trivia game, you then can play a free Speed Trivia game.

Unlike Easy Trivia, the faster you answer a Speed Trivia bonus question, the more points you get. (Hence, the "speed" in Speed Trivia. : )   Points start at 50,000 and wind down with the countdown clock to zero in one point increments.

But, be careful about answering too quickly: If you get the question wrong, you get zero points. Yikes!

Btw, you may hear slightly different, maybe more irreverent game sounds in Speed Trivia. Since you're on-the-clock, it's just a way to maybe distract you a bit... all part of fun game play. ; )


Photo Trivia – Bonus

After playing a free Easy Trivia game, you then can also play a free Photo Trivia game.

With your permission, we’ll access your local photo gallery to create a personalized photo trivia game just for you. (It’s private, no one else can view this.)

WE VALUE YOUR PRIVACY: Your photos are ABSOLUTELY NOT uploaded, downloaded, indexed, or saved in any way.

Photo Trivia will ask you questions about five of your favorite photos. You'll get 2,000 points for each correct answer. You'll also get 1,234 points if you share a Photo Trivia question with a friend.


[Keywords: Trivia, Easy Trivia, Speed Trivia, Photo Trivia, Donation, Donations, Money, Purchase]

When Does The Daily Contest Start And End?   (back)

Daily Contest starts at 9pm Pacific / Midnight Eastern Time.

Daily Contest ends at 8pm Pacific / 11pm Eastern the following day.

The contest is paused between 8pm and 9pm Pacific / 11pm and Midnight Eastern Time to celebrate the winner – and don't forget to watch the winner get crowned because we try to have some fun with it – and to prepare data to validate the day's game play.

Note: Any game initiated before you see this "Game Paused" message on the Home Screen is in play.

How Do Streaks Work?   (back)

Simple. Play one (1) free Easy Trivia game and receive 1,001 extra points for that day.

Do that two days in a row and get 2,002 extra points.

Do that three days in a row and get 3,003 extra points... all the way up to 30 days in a row and beyond where you'll receive 30,030 extra points a day.

Don't miss a day, though, because you'll lose the streak and have to start streaking all over again. (And, sorry in advance, we can't accept, "my dog ate my mobile phone" or other such creative excuses!)

How Is The Daily Prize Calculated?   (back)

The Daily Prize may change from day to day but is always set & locked before the day's contest begins.

How Are Winners & Winnings Calculated?   (back)

The Daily Prize may change from day to day but is always set & locked before the day's contest begins.

The top 10 high scores share, in declining proportions, the daily prize, though there may be situations (for example, with limited players) where only the top score may be awarded the daily prize.

1st Place:     20%
2nd Place:    16%
3rd Place:     12%
4th Place:     11%
5th Place:     10%
6th Place:       9%
7th Place:       8%
8th Place:       7%
9th Place:       5%
10th Place:     2%

All prizes are rounded to nearest dollar.

Ties

If there are ties, then the player that first completes the tied score during the daily play wins the tie breaker. (This player will have an asterisk after their name on the Leaderboard.)

How Is The Daily Prize Pool Funded?   (back)

To keep the contest free for all, the Daily Prize Pool is funded via market intelligence.  From time to time, your non-profit's sponsors will ask you one question on a subject you value.

These questions are optional, if you ever feel uncomfortable with a question, you'll always have the choice to choose "Prefer not to say."

Your responses are anonymous and will only be used for research purposes. Your non-profit greatly appreciates your participation, proceeds from this market intelligence help fund the good work they do.

For more details on our Privacy Policy and Terms of Use, please click here.

What Is A Boop Or Winky?   (back)

The jokes practically write themselves, eh? ;)

Boops or Winkies are fun ways to communicate with other players.

Receiving a Boop or Winky is easy, they automatically show up at the bottom of your Home Screen. Boops and Winky messages only last a day. You can enjoy them today and they'll be gone tomorrow (so no crowded inboxes!).

Sending a Boop or Winky is easy, too. Just tap on the Boops or Winky icon next to a player's name on either the Top 10 or Friends Leaderboard, then tap on the emojis or phrases you want to send. If you make a mistake, simply tap on the message box to erase last entry. Tap "Send!" to deliver some joy to someone.

If you don't see a player's name on either the Top 10 or Friends Leaderboard, tap the Friends Leaderboard and the add friend "+" icon (above your list of friends) and enter a nickname. (We use nicknames to protect players' privacy.)

Note: If you want to receive Boops or Winkies only from friends, go to Profile (in the Big Menu) and set "Only allow Boops or Winkies from friends" slider ON.

Simplified And Expanded Home Screens   (back)

We tried to keep the first Home Screen you see as simple as possible... with a big Easy Trivia game icon smack in the middle so it's easy to know what to tap to play a game.

But, as you begin to play competitively, it's helpful to have more information directly on the Home Screen. If you look on the lower right of the Home Screen you will see an "expand/collapse" arrowhead. Tapping that will toggle between expanded and simplified Home Screen views.  

Is Big Heart Trivia A Non-Profit?   (back)

Like Kickstarter, Big Heart Trivia is a Public Benefits Corporation (PBC). That means we are an organization with a mission to help the greater good. In our case, to help the non-profit you are playing for fundraise during these challenging times. To do this, we are designated as a for-profit company so we have access to capital markets and necessary technical talent. (Unfortunately non-profit organizations have challenges with both.) For more details about how Big Heart Trivia operates, please refer to our Terms And Conditions.

Our Mission – And We're Very Protective Of It   (back)

Our mission is to create a fun game that encourages people to help worthy causes who haven't made contribution a steady part of their lives yet. To do this, we need to create a fair and competitive game-of-skill contest that gives as many people the opportunity to play and win as possible.

Please know, if we track any kind of behavior that detracts from this mission, we reserve the right to review and overturn any result and to deny participation to any player at any time. Please do not play our contest if you do not agree with this. We thank you for understanding that the real goal here is for your non-profit to be the big winner.

Some Trivia Details

By The Numbers (Game Limits PER DAY)   (back)

Trivia Categories   (back)

To keep things interesting, Big Heart has a lot of trivia questions. So many it's necessary to break them into categories... and within each category, dozens of subcategories.

Here are the major subject matter categories:

Why Am I Asked To Name My Favorite Categories? And Can I Change Them?   (back)

We ask for your favorite trivia categories to make the contest more fun, since we know everyone is partial to certain categories in trivia!

And, yes, you can change your favorite categories by tapping "Profile" in the 3-Bar menu (a.k.a. the "Big Menu") located in the upper right corner of the Home Screen.

Why Do I Get Questions From Categories Other Than My Favorites?   (back)

We serve questions from a variety of categories, which we think makes for a more interesting trivia game.

But, we do try to start you off with questions from your favorite categories.

After that, you may still get questions from your favorites, but we'll start mixing in questions from other categories, too.

Why Am I Asked To Rate My Trivia Abilities?   (back)

Because we want to make the contest fun and competitive for ALL players... because more fun equals more fundraising for your non-profit. : )

Do The Questions Get Tougher? Does The Game Speed Up?   (back)

To maximize enjoyment for all — and to preserve competitive fairness and protect players from fraudulent behavior — the game strives to create a level-playing field such that it's your actual trivia skill that determines how well you do. You may find the game adjusts, but please know these do not  modify the scoring rules, point values, leaderboard ranking logic, prize allocations, or tiebreaker rules, and importantly are applied using uniform thresholds and not manually targeted at individual participants.

[Keywords: Time, Clock, Difficult, Difficulty, Easy, Easier, Hard, Harder]

Friends & Leaderboards   (back)

Check out how you're doing in the game by visiting the Leaderboard. (Either tap the 1-2-3 Leaderboard icon, the Leaderboard grid item, or choose Leaderboard under the Big Menu.)

There are two kinds of Leaderboards:

Top 10: Players in the running for either a cash or Heart prize are ranked on the Top 10 Leaderboard. If you are outside this Top 10, you'll see how your score compares to the top players... and just how close you are to breaking into the Top 10!

Friends: A quick way to see the scores of just your friends and the players you want to follow.

Designate someone a Friend by either tapping the add friend "+" icon next to their name on the Top 10 Leaderboard, or from the Friends Leaderboard, tap the "+" icon (above your list of friends) and enter nickname. (We use nicknames to protect players' privacy.)

Where Do I Find My Playing History?   (back)

In the upper right corner of the Home Screen, tap the 3-Bar menu (a.k.a. the "Big Menu") and tap "Game Info." You'll see a complete breakdown of your last week of playing.

 

Photos And Music

How Does Photo Trivia Work?   (back)

Dare we say everyone loves to see their own photos?

We've done something special and, with your permission, have turned your photo library into trivia questions – to be viewed ONLY by you and no one else.

WE VALUE YOUR PRIVACY: Your photos are ABSOLUTELY NOT uploaded, downloaded, indexed, or saved in any way.

You can earn one (1) Photo Trivia bonus game per day with five (5) of your favorite photos in each game. You'll get 2,000 points for each correct answer.

Photos Share Bonus Points: Create Your Own Photo Trivia Question To Share With Family & Friends   (back)

Within a Photo Trivia game, if you want to share a fun or memorable photo, just tap the Share icon before moving on to the next Photo Trivia question. You'll be able to insert your very own fun or sentimental trivia question...dress the photo up with fun stamps... and text or email to a variety of family and friends. (After seeing your personalized Photo Trivia question, let the texting fun begin! : )

Important: We'll bonus you 1,234 points for the first Photo Trivia question you share of the day. So fun and points, too. Note, you must enter your own trivia question or statement, and actually share, to receive the bonus points.

And Photo Library Organization, Too (Favorite And Delete)   (back)

Whoever makes the time to organize their photo library? No one!

That's why we included photo organization features in Photo Trivia.

If you see a photo you want to save to your Favorites, just tap the Heart icon.

If you see a photo that needs to be deleted, just tap the Trash Can icon. (We'll ask you to confirm your deletions at the end of the game so you don't delete accidentally.)

Why Do I Need At Least 500 Photos To Play?   (back)

Part of the surprise and fun of Photo Trivia is seeing pics you haven't seen in a while. So from an enjoyment perspective, it's important that the game has a lot of photos to choose from.

Music Discovery   (back)

Big Heart is unlike any trivia game you've ever played... and music is a big part of that.

Sure, there are traditional trivia countdown clock sounds.

And there are some non-traditional countdown sounds, too.

But we thought, why not do a little music discovery while we're at it? Have the music of up & coming artists playing while you're trying to concentrate on trivia? Or, even as background tracks while you're anywhere in Big Heart?

So that's what we did!

If you like what you hear, you can always tap the Musical Note icon and get more info about the song, artist, links, etc.

(Coming Soon: If you know indie artists looking for exposure, please tell them about Big Heart Trivia. We'd be happy to put them in a 30-day rotation. To get in the queue, have them drop us a line at Music@BigHeartTrivia.org.)

Speed Trivia

How Does Speed Trivia Work?   (back)

After playing a free Easy Trivia game, play free Speed Trivia.

Unlike Easy Trivia, the faster you answer a Speed Trivia bonus question, the more points you get. (Hence, the "speed" in Speed Trivia. : )   Points start at 50,000 and wind down with the countdown clock to zero in one point increments.

But, be careful about answering too quickly: If you get the question wrong, you get zero points. Yikes!

Btw, you may hear slightly different, maybe more irreverent game sounds in Speed Trivia. Since you're on-the-clock, it's just a way to maybe distract you a bit... all part of fun game play. ; )

 

Player Support Items & Troubleshooting

General Support Tips   (back)

Electronic devices get out-of-whack all the time. They shouldn't... but they do.

If you're experiencing weirdness, it's always good to progress through the following as appropriate:

iPhone Requires iOS 13 Or Higher   (back)

Big Heart Trivia requires iOS 13 or higher for iPhone. (Browser/Desktop version coming soon.)

Android Requires Android 13, Level 33, Or Higher   (back)

Big Heart Trivia requires Android 13, Level 33, for Android devices. (Browser/Desktop version coming soon.)

Where Do I Get An Invitation Code?   (back)

You need an Invitation Code from your non-profit to play Big Heart Trivia. Your non-profit would have included the Invitation Code in an email, social media posting, or other communication. Please refer to those or contact Support@BigHeartTrivia.org.

[Keywords: Invite, Authorization, Auth, Password]

Where Do I Enter An Invitation Code?   (back)

Tap the Big Menu (i.e., the three-bar menu) in the upper right corner of the Home Screen, then tap the "Other" item. Tap "Add Another Non-Profit" and enter the Invitation Code you received.

[Keywords: Charity, Charitable, Organization, 501(c)(3), 501c3, 527]

My Invite Code Doesn't Work   (back)

If you see the, "Unable to find non-profit" error message... and you are sure you're entering the Invite Code correctly... two things could be happening:

(1) There may be an administrator issue with your Wi-Fi. Turn off Wi-Fi and try entering Invitation Code using just your cellular network.

(2) We may have temporarily paused new sign-ups. If this is the case, please check back in 24 hours and thank you for your patience.

[Keywords: Wifi, Connectivity, Connect, Network]

The Game Freezes, Crashes, or Exits Unexpectedly   (back)

The vast majority of time it's from spotty Internet or Wi-Fi service.

Normally cell coverage kicks in when Wi-Fi isn't working... but given apps with timers – like most games – Wi-Fi won't turn things over to cell fast enough not to lose your game.

We do try, however, to give you a heads up on connectivity issues. When the game is having problems connecting, you'll see a "Connectivity issues. Trying to reconnect... " message at the bottom of the screen.

If connectivity becomes a genuine problem AND you have good cell coverage, turn OFF Wi-Fi and play Big Heart over cellular.

If you don't have good Wi-Fi or cell coverage, please don't play a timer-based cloud game until you get into better coverage!

Note if your game is interrupted for any reason (for example, spotty Wi-Fi or cell coverage), unfortunately that's considered a completed game. If we didn't do this, it would open the game up for abuse... for example, getting a question wrong and forcing an exit in order to retake the game.

[Keywords: Wifi, Connectivity, Connect, Network]

Why Are My Game Icons Grayed?   (back)

A grayed game icon means you've completed all of your games for that particular type of trivia.

Note that if you game is interrupted for any reason (for example, spotty Wi-Fi or cell coverage), unfortunately that's considered a completed game. So if it was your last play for that type of trivia game, your game icon will be grayed (unaccessible). If we didn't do this, it would open the game up for abuse... for example, getting a question wrong and forcing an exit in order to retake the game.

How Do I Check My Winnings?   (back)

Tap the Big Menu (the three-bar menu in the upper right of the Home Screen).

Tap "Profile".

Tap "Winnings".

How Do I Collect Winnings?   (back)


Tap the Big Menu (the three-bar menu in the upper right of the Home Screen)... then tap "Profile"... then tap "Winnings"... then tap "Collect Winnings" to begin the payment process.

If your winnings are over $2,000 in a calendar year, we will send you a Form 1099-K for the date you are paid for tax preparation purposes.

For the security of the contest, we also reserved the right to validate name, address, and tax I.D. or Social Security number.

Note, you must have a bank account in order to collect winnings.

This is the only payment mechanism we support. We apologize but getting in contact with us and explaining all kinds of good reasons why you don't have a bank account won't change this. Know that we do this to keep costs down, which means more help for your non-profit.

If you win and don’t have a bank account, you can open a bank account or donate the winnings to your non-profit (which they will of course appreciate).  If you do not feel comfortable with these alternatives – which is certainly your prerogative – please do not play our fundraising game.  Note that we may offer additional payout methods in the future as compliance and cost structures allow.

Collected winnings are paid in 30 days.

It's no secret that credit card theft is on the rise. So for security purposes, collected winnings are paid in 30 days. You as a consumer are protected by your credit card company, but we the non-profit may not be in "card-not-present" situations. We greatly appreciate you understanding why we have to be super cautious here, so bad actors don't bite into the very money you are helping to fundraise.

Note we will try to shorten this review period if possible in the future. Until then, thank you for your understanding and patience!

Payments are processed during normal business hours, so if you try to collect outside of these hours, your 30-day clock will begin the next day. Also, if the 30th day is on a weekend or holiday, your payment will be processed the next business day.

IMPORTANT: Winnings are not paid automatically. That's because, for security purposes, we need to validate you, collect banking information (i.e., where to send your winnings), and such.

ALSO IMPORTANT: You must collect winnings in a timely manner. Please see Game Rules for details.

 

DONATE: You also have the option to donate your winnings to your non-profit. (They will appreciate this very much. :) After you have donated, you can find a PDF on the Big Menu > Winnings screen with deduction information to use to report your charitable contribution if this applies to you.

[Keywords: Collect, Collection, Pay, Payment, Processing, Win, Winnings, Taxes]

My Winnings Just Disappeared   (back)

We try to contact you via your registered email, but it is possible you waited too long to collect your winnings. Please see Game Rules for details.

Are Donations Tax Deductible?   (back)

If you win and decide to donate your winnings back to your non-profit, this may be tax deductible. In this situation, again please consult with a tax professional and, if appropriate, find relevant tax documentation under "Winnings" in the Big Menu.

[Keywords: Taxes]

Is It Possible To Win Too Many Times?   (back)

We're not sure yet but we suspect we'll figure this out as we go along.

Here's why we're addressing this, though: If you've been reading these FAQ's, you know our intent is to create a fair and competitive trivia contest. The more competitive it is, the more funds get raised. So we apologize in advance if you win so many times that we deny you access to the contest for a period of time, or even altogether. And while we'd like to see everyone win a lot, we thank you for understanding that our real mission is for your non-profit to be the big winner.

What Happens In The Case Of A Tie?   (back)

The players with the highest trivia totals for the day win and split the Daily Prize.

You can rack up trivia points across three different trivia games: (1) Easy Trivia, (2) Speed Trivia, and (3) Photo Trivia.

Given you can play a maximum of five free trivia games a day (up to three free Easy Trivia games, and one free game each for Speed and Photo Trivia), we don't expect many ties.

However, if there are ties, then the player that first completes the tied score during the daily play wins the tie breaker. (This player will have an asterisk after their name on the Leaderboard.)

What Happens If A Daily Contest Is Paused Or Even Cancelled?   (back)

There are reasons why a daily contest could be paused or even cancelled (please see Terms & Conditions), and we reserve the right, at our sole discretion, to make such a determination. We also apologize if this happens and appreciate your patience.

I Played But Didn't Get Any Points And/Or Available Games Went Down By One   (back)

If you leave or pause the game, receive a phone call, or lose internet signal at any time, by any means at all, this could mean your game will not complete correctly and therefore you will not be awarded points. Some of these situations are beyond our control, while others are to guard against foul play (including googling questions, which is against our rules). If you experience game interruption issues outside of these elements, please try restarting your phone.

I Got A Question Right But Then It Said It Was Incorrect    (back)

Sometimes you run out of time just before you answer. If you don't see streamers and confetti and hear one of the correct sounds, then you actually ran out of time and what you're seeing is Big Heart simply highlighting the correct answer for your reference.

Finding Something Wrong With A Trivia Question (The "Improve Q" Icon)   (back)

In any game with over 200,000 questions, you will inevitably find things wrong with trivia questions and answers, whether it's accuracy or just punctuation. As such, we won't change scores retroactively, these missteps are just considered part of normal gameplay.

If you do find such a mistake and wish to report the question, simply tap the white "Improve Q" icon (for "Improve Question") that appears momentarily after an Easy Trivia question has been answered. You'll be presented with a popup screen that lets you quickly indicate the issue. Thank you in advance for your help!

[Keywords: Improve Q, ImproveQ, Improve Question, Question, Questions, Answer, Answers, Report, Mistake, Error, Incorrect, Alert]

Why Doesn't Photo Trivia Work For Me?   (back)

You must have at least 500 photos in your library AND give us permission to access them.

To determine how many photos you have, go to Settings>General>About... and scroll down until you see "Photos."

If you have at least 500 photos and are still having problems, chances are you either didn't give us access to any photos...

... OR you choose "Select Photos" instead of "Allow Access to All Photos." (Choosing "Select Photos" means you would have had to physically check at least 500 photos and that's not an easy thing to do. To rectify, open your Apple Settings and find the Big Heart Trivia app. Tap "Big Heart Trivia," then tap "Photos." Select "All Photos." When you return to the Big Heart Triva app, you can now play Photo Triva.)

I Shared A Photo Trivia But Didn't Get My Bonus Points    (back)

You must enter your own trivia question or statement, and actually share, to receive the bonus points.

Choosing Game Sounds Or Music Discovery   (back)

All sound controls are located on the Music Discovery screen. (Home Screen –> Big Menu –> Music Discovery.)

Since sounds are so important to Big Heart, we've added a shortcut... simply tap the Musical Note icon (located at the top of the Home Screen).

Why Can't We Play Between 11pm And Midnight Eastern Time?   (back)

The contest is paused between 8pm and 9pm Pacific / 11pm and Midnight Eastern Time to celebrate the winner – and don't forget to watch the winner get crowned because we try to have some fun with it – and to prepare data to validate the day's contest play.

How Can I Make Sure I'm Reading The Latest FAQ?   (back)

We hope the FAQ is a wealth of Big Heart information for you.

To make sure your FAQ is up-to-date, please clear your cache – this will free up storage space and potentially speed up your device, too.

BUT, please know this also will get rid of you browsing history and open Safari windows, so for many that may be an undesirable thing to do.

Another approach is simply delete the Big Heart Trivia app, return to the App Store, and download a new version. You won't lose any information as it's all saved in the cloud. But it will force an update to the latest FAQ.

How To Report An Issue Or Bug   (back)

If nothing in this FAQ applies and you would like us to investigate something further, please fill out a Support Ticket. You'll find it on the Support screen. (Home Screen –> Big Menu –> Support –> Email a Question to Support.)

How To Delete Big Heart Trivia?   (back)

Deletion & Data Retention:  If you want to delete a non-profit account in Big Heart Trivia, you may do so from the "Other" item in the Big Menu (simply swipe the account to the left and confirm the removal request).

 

WARNING:  You will be given a clear choice to either collect or donate any remaining balance before account deletion is finalized. Please know that deleting your account is a final and irreversible action, that you are voluntarily donating any uncollected winnings from that non-profit account to the non-profit's future daily prize pool. So please be very careful deleting a non-profit account because donation-through-deletion is irreversible.

 

Data Retention Compliance: Please be aware that we are legally obliged to retain certain information even after account deletion:

 

Essential Processing: To maintain the integrity of our skill-based scoring and anti-fraud systems, we utilize Automated Decision-Making Technology (ADMT). This processing is essential to the delivery of the competitive service you have requested; therefore, per CCPA/CPRA guidelines, opting out of such processing is incompatible with active gameplay.

 

Legal Mandates: We retain specific data (such as prize history and identity verification) for security, audit, and IRS purposes, to protect against malicious or illegal actions, and to comply with legal obligations.

 

 

Miscellaneous Stuff

Game Tips!   (back)

Ok. I'm an expert player. Not an expert trivia player, but an expert Big Heart Trivia player. Here's what I can share with you:

·  Streaks are sneakily hugely important. Play one free Easy Trivia a day and you get 1,001 points. Do that two days in a row and you get 2,002. Three days and 3,003. All the way up to 30,030 points for playing 30 days and beyond. Those points are every winner's secret weapon. So NEVER MISS A PLAYING DAY.

·  Remember that one of the tie breakers is the first to log a score. So playing early in the contest day could give you an advantage.

·  Finally, there is a small bonus but when contest is tight, it could be a difference maker: You get 1,234 bonus points for creating a Photo Trivia question and sharing it with a friend. It's the little heart icon with the arrow pointing up (the "Share Heart" icon) that's visible right before you move to your next Photo Trivia question. You not only get bonus points but you make someone's day, too. : )    (One photo share bonus per day.)

[Keywords: Game Tips, Game Strategy, Game Strategies, Advice, Expert]

How Old Do You Have To Be To Play?   (back)

18 years or older. (19 for Alabama and Nebraska; 21 for Mississippi.)

[Keywords: Age, Limit, Adults, Children, Kids

What Are All The Game Bonuses?   (back)

Besides playing more Easy Trivia games, there are four additional ways to earn bonus points:

(1) Streak Bonus. Play one free Easy Trivia game during a contest and get 1,001 bonus points. Play a second day in a row and get 2,002 bonus points. Keep playing every day and you'll earn an ever increasing amount of points... up to 30 days in a row and 30,030 bonus points... and 30,030 for each day thereafter.

(2) Speed Trivia. Up to 50,000 points for donating a Heart and earning a Speed Trivia question.

(3) Photo Trivia. 2,000 points for each correct answer from a series of five photo questions.

(4) Photo Share Bonus. 1,234 points for sharing a Photo Trivia question with a friend. (One Photo Share bonus per contest.)

Is There A Reward For Inviting A Friend?   (back)

The more people you invite to play, the more you help your non-profit... which is the biggest reward, right? : )

We'd like to also reward you for doing this as well. However, we're still working out the details, so please check back on this soon.

Since I Can Win Money, Is This Gambling?   (back)

No! Big Heart Trivia is not gambling. It is a game-of-skill. A game-of-skill — like trivia — is one where the outcome is determined mainly by mental or physical skill of the actual participant. That is the exact opposite of the definition of a gambling game, which is a "game of chance," i.e., takes no skill to win.

In addition, we do not violate other gambling criteria:

• The contest is free. No purchase or entry fee is ever required to participate or win.

• We announce the Daily Prize before the start of play. The amount of daily activity has no bearing on the Daily Prize. Rather, the Daily Prize is paid out of general assets.

• There is no risk to players that they will "lose" the Daily Prize to Big Heart Trivia as we in no way participate in the daily play.

• Since the game is free to play, there is absolutely no risk of "uncontrollable losses."

• We are a PBC — Public Benefits Corporation — and our public benefit is to help non-profits fundraise... which means we are operationally obligated to perform this public benefit.

• Through our charter, we only partner with verified non-profits.

All of this creates a bright legal line completely separating a game-of-skill like Big Heart Trivia and games-of-chance like roulette or lotto or such.

Why Do You Have To Verify My Identity If I Win?   (back)

If your winnings are over $2,000 for a calendar year, we will send you a Form 1099-K for the date you are paid for tax preparation purposes. This is an IRS requirement.

For the security of the contest, we also reserve the right to validate name, address, and tax I.D. or Social Security number. If this is a concern for you, please do not play our contest.

[Keywords: Taxes]

One Account Per Device   (back)

We do realize that some people share a device. However, there are a few good reasons why we have a "one account per device" limit, including respecting the photo privacy of the main device owner. i.e., if the main device owner is playing Photo Trivia, that means allowing another player to sign in on that device will display potentially private photos in their game of Photo Trivia, too.

As mentioned, there are other good reasons we have a "one account per device" limit. So no device sharing!

Only In The U.S... For Now   (back)

Big Heart Trivia can only be played in the U.S... and only in states that allow skill-based cash competitions.

We will be expanding internationally, so please stay tuned!

Which States Cannot Play Big Heart Trivia?   (back)

In the U.S., states ultimately determine whether they'll allow their citizens to play skilled-based cash competitions.

As of today, the following states will not let their citizens play skill-based cash competitions:


Notes:

Creating A Fair And Competitive Contest While Safeguarding Against 'Sandbaggers' and Cheats   (back)

We use advanced technology to vigilantly safeguard against those that might want to create unfair competitive advantages for themselves.

As a legal condition to play, you agree that we reserve the right to review and overturn any result and to deny participation to any player we believe is not acting in the best interests of Big Heart's charitable mission, one of the cores of which is to create a fair and highly-competitive contest for all. Please do not play our contest if you do not agree with this.

Contact Us   (back)

Still can't find what you're looking for? Then drop us a line at Support@BigHeartTrivia.org.

Affiliated With Non-Profits And Not Apple Or Google   (back)

At Big Heart, we love Apple and Google. However, please know they are not sponsors, nor involved in any manner other than providing great playing platforms.

Coming Soon For Browser/Desktop   (back)

Big Heart Trivia will be coming soon for browser/desktops. (Requires iOS 13 or higher for iPhone and Android 13, API Level 33, for Android.)